Frequently Asked Questions
Here are some Frequently Asked Questions about hiring Lily Maids and what to expect.
Questions & Answers
You don’t have to be home. In fact most of our clients aren’t home since our work schedule is from Monday – Friday, 8 am to 5pm. Most of our customers trust us with their keys, and any codes necessary to enter the property.
Lily Maids only hires professionals who have passed a background check and are legal to work in the United States. All of our employees are trained and insured, and have pay great attention to detail, so they can deliver the quality of cleaning you expect from us. We value our company’s reputation and standby our work, if you are not completely satisfied, simply contact us within 24 hours and we will re-schedule one hour to re-clean the area that did not meet your expectations.
To make our house cleaning more efficient, we kindly ask our customers to leave the house organized prior to our arrival, so that we can deliver the quality of work you expect.
Our prices are very competitive, although we might not be the lowest in every scenario. Lily Maids is licensed, insured and provides worker’s compensation to all employees. So you can rest easy knowing your home is in good hands.
Not only you can, but you should! We understand that every client is different and we want to know exactly how you want your home to be cleaned so we can deliver the quality of work you expect from us. Feel free to communicate any special instruction before we arrive, or you can just leave a note to our team in a visible place.
Lily Maids works with you. We recommend that you call our office 72 hours before. We will do our best to accommodate your schedule to a more convenient time.
Absolutely and they are greatly appreciated. It can be any amount you deem appropriate. Most of our clients tip the team at the end of each cleaning, some clients even like to give a larger tip at the end of the year.
Our client’s satisfaction is our number one priority. Lily Maids is licensed and insured, and all employees have worker’s compensation. In the rare event something breaks or gets damaged during our visit, we make every effort to repair or replace the item to your satisfaction.
We bring our own equipment, but because each client is different and may have different preferences for products, we ask our customers to provide the cleaning supplies they feel more comfortable using in their homes.